SMS & Customer Messaging
Send well-timed, specific messages with a clear action so customers do not phone the shop to decode what you meant.
The problem
Many shops send texts that feel helpful internally but confuse customers—who then call anyway. The difference is timing, specificity, and a real next step.
How BayOps helps
Message when something changes for the customer: estimate ready for approval, waiting on parts with a realistic timeline, vehicle ready for pickup—with consent recorded on the file.
What you get
Practical outcomes your shop can feel in the first month.
The right moments
Lead with estimate approval links, parts delays before they wonder, and pickup notices when the car is actually ready—not a blast for every internal status flip.
Consent built in
Ask at intake whether text updates are okay, store it on the customer record, and respect opt-out without exceptions.
Capabilities
- SMS for estimate approvals, parts delays, and pickup notifications
- Consent tracking per customer
- Customizable message templates per shop
- Two-way messaging with inbound SMS logging
See it with your workflow
Tell us about your bays and carriers—we will tailor the walkthrough.